Refund policy

Refund & Return Policy
At Pro Shoppers, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel completely confident in your purchase. That is why we offer a straightforward, risk-free 30-Day Money-Back Guarantee.
1. 30-Day Return Window
You have 30 days after receiving your item to request a return for a refund or exchange. To be eligible, your item must be unworn, unused, in the same condition that you received it, and in its original packaging with all tags attached.
2. How to Start a Return
To initiate a return, please contact our support team at Proshoppersaus@gmail.com
  • Once your return request is reviewed and approved, we will provide you with step-by-step instructions on where and how to securely send your package.
  • Please note: Items sent back to us without a prior approved return request cannot be accepted or processed.
3. Damages, Defects, and Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us right away at Proshoppersaus@gmail.com. We will immediately evaluate the issue and make it right by providing a free replacement or a full refund.
4. Policy Exceptions
For hygiene, health, and safety reasons, certain categories of goods cannot be returned:
  • Personal care and beauty products.
  • Customized or personalized items.
  • Hazardous materials, flammable liquids, or gases.
5. Exchanges
The fastest way to get your replacement item is to return the original product through our standard return process. Once your return is accepted, you can make a separate, new purchase for the preferred variant or style.
6. Processing Your Refund
We will notify you via email as soon as we receive and inspect your returned item.
  • Upon approval, your refund will be processed automatically back to your original payment method within 5 to 10 business days.
  • Please keep in mind that banks and credit card companies can take additional processing time to post the funds to your account. If more than 15 business days have passed since your refund was approved, please reach out to us at Proshoppersaus@gmail.com.