Shipping policy

Thank you for shopping with Pro Shoppers! We are dedicated to bringing you innovative, high-quality products with a reliable and transparent delivery experience. Below you will find the complete details of our shipping procedures.
1. Shipping Rates & Destinations
  • Worldwide Shipping: We proudly ship to customers globally.
  • 100% Free Shipping: To give you the best possible shopping experience, we offer Free Standard Shipping on all orders, with absolutely no minimum purchase required. The price you see on the product page is exactly what you pay at checkout.
2. Order Processing Times
  • All orders are processed, quality-checked, and packaged within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a secondary notification email once your order has officially shipped.
3. Estimated Delivery Times
Because we source our innovative products directly from top global manufacturers to keep our prices low and shipping free, delivery timelines generally fall within the following windows:
  • Australia & New Zealand: 7 to 14 business days.
  • United States & United Kingdom: 7 to 12 business days.
  • Europe & Canada: 8 to 15 business days.
  • Rest of the World: 10 to 20 business days.
Please note: These timelines are estimates. While most packages arrive on the early side, unexpected customs clearance checks or peak seasonal delays can occasionally impact delivery speeds.
4. Live Order Tracking
  • Every single order placed at Pro Shoppers includes complimentary tracking.
  • As soon as your package is handed over to the shipping carrier, an automated email containing your unique tracking number and a tracking link will be sent directly to your inbox.
  • Please allow 24 to 48 hours for the carrier system to update and reflect the initial tracking movements.
5. Customs, Duties, and Taxes
  • Pro Shoppers is not responsible for any customs fees, duties, or import taxes applied to your package upon entering your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.
6. Incorrect Shipping Addresses
  • Please double-check your shipping information carefully during checkout. Pro Shoppers cannot be held responsible for orders that fail to deliver due to incorrect, incomplete, or invalid addresses provided by the buyer.
  • If you notice an error in your address, please contact us immediately at Proshoppersaus@gmail.com within 12 hours of placing your order, and we will do our best to correct it before dispatch.
7. Lost or Missing Packages
  • If your tracking status shows that your package has been delivered but you cannot find it, please check with your local postal office, neighbors, or building manager before reaching out.
  • If your package is genuinely lost in transit by the carrier, contact our support team at Proshoppersaus@gmail.com, and we will work diligently to locate it or issue a replacement.